What to do in a flood
How you can keep yourself and others safe during a flood.
Prioritise safety
If you get a warning from the Flood Warning Service or emergency services, you must act quickly and get yourself to safety.
Always prioritise the safety of yourself and your family before property. If there is immediate danger, call 999.
Follow instructions from emergency services and your local authorities.
Turn off gas, electricity, and water supplies
Switch off utilities if flood water is going to enter your home and it is safe to do so.
Do not touch any electrical switches, appliances or cables when standing in flood water.
Get to a safe place
Move people, pets, and valuables upstairs or to a safe place in your property.
If the emergency services ask you to evacuate, remain calm and act quickly. Collect your grab bag and make sure your utilities are switched off if safe to do so.
If you can't stay with family or friends, your district council will set up a rest centre. The emergency services will tell you where this is.
Avoid non-essential travel
Flood water is dangerous. Six inches of fast-flowing water can knock an adult over, so it is crucial to avoid walking or driving through it.
If you must travel, allow extra time and tune in to BBC Radio Norfolk for travel updates.
Check on vulnerable members of your community
If it is safe to do so, check in with vulnerable family members and neighbours to make sure they are safe.
Report a flood
If you are in immediate danger, call 999.
In non-emergency situations, call the Flooding Hotline on 0344 800 8013 or report flooding online.
Webpages related to What to do in a flood
Prepare for a flood
Recovery after a flood
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