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Accessibility statement

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Introduction

This accessibility statement applies to:

This website is run by Norfolk Resilience Forum.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 at AA level. 

However, we know some parts of this website are not fully accessible.

Issues on the Norfolk Prepared website

  • The focus indicator on some elements has poor colour contrast. This means it can be difficult for users navigating the website using a keyboard to understand the purpose of the element that has focus.
  • The selection indicator on some elements has poor colour contrast. This means it can be difficult for users understand the purpose of the element that is selected.

Issues on the Introduction to resilience and response in Norfolk e-learning course

  • Some decorative images are marked as informative in the HTML. This means these images won't be ignored by assistive technology.
  • Some informative images do not have alternative text that accurately describes the information they contain. This means assistive technology users cannot access all the information in these images.
  • Some landmarks on the e-learning course do not have descriptive labels. This means it can be difficult for assistive technology users to understand where they are on the page.
  • The programmatic labels for some headings include additional words that change or confuse the meaning of the heading text. This means that these headings are not clear or descriptive for users of assistive technology.
  • Some headings are not correctly tagged, which means assistive technology may read the information in the wrong order.
  • Some instructions rely on the shape, colour, or position of the content. This means that the instructions are not understandable for users who are blind or have low vision.
  • The programmatic labels for some buttons and links do not accurately describe their purpose. This may make it difficult for assistive technology users to understand their purpose and how they should expect to interact with the content.
  • Some list items are tagged incorrectly, meaning that assistive technology users may not recognise them as lists
  • The focus indicator on some elements has poor colour contrast. This means it can be difficult for users navigating the website using a keyboard to understand the purpose of the element that has focus.
  • Some elements rely on colour to convey meaning. This means it may be difficult for users to understand the information in these elements.
  • When enlarged, some text is wider than the browser window or overlaps other content on the page. This means users with low vision who requirement text enlargement may not be able to read this content.
  • When text spacing is increased, some text is cut off. This means users who need to adjust text spacing to make text easier to read cannot access this information.
  • Not all pages have unique, descriptive page titles. This means it can be difficult for users who are blind or have low vision to identify content when they have multiple web pages open.
  • Some pages contain hidden components which don't have accessible labels. This can make it difficult to navigate the website using a keyboard or assistive technology.
  • The home page includes a visually hidden alert to inform assistive technology users when the page is loaded. The alert container is coded incorrectly, meaning that some assistive technology may not detect the alert
  • Some interactive elements include visually hidden instructions to help assistive technology users understand how to interact with those elements. These instructions contain technical terminology. This means users it may be difficult for assistive technology users to understand the instructions.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, email norfolkresilienceforum@norfolk.gov.uk.

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email webaccessibility@norfolk.gov.uk.

We'll consider your request and get back to you in 3 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Norfolk Resilience Forum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website and the e-learning course are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

Norfolk Prepared website

INTRAN logo link in website footer

The focus and selection indicators used on the INTRAN logo link in the website's footer do not have sufficient colour contrast. This means:

  • It can be difficult for people using a keyboard to navigate the website to see where they are on the page
  • It can be difficult for all users to read the logo when the link is selected

This fails WCAG 1.4.11 Non-text Contrast.

Date of expected fix: April 2025

Button links

The selection indicator used on some button links does not have sufficient contrast. This means it can be difficult for users to read the link text when the link is selected.

This fails WCAG 1.4.11 Non-text Contrast.

Date of expected fix: April 2025

Introduction to resilience and response in Norfolk e-learning course

Images

Some images that are used purely for decoration are not marked as decorative. This means they will not be ignored by assistive technology.

The alternative text for some informative images does not accurately describe the information contained in the image. This means assistive technology users cannot access all the information in these images.

This fails WCAG 1.1.1 Non-text Content.

Landmarks

The e-learning course home page includes a region landmark which does not have a descriptive label. This means it can be difficult for assistive technology users to navigate the page and understand where they are on the page.

This fails WCAG 1.3.1 Info and Relationships.

Heading function

The programmatic labels for some headings include additional words that change or confuse the meaning of the heading text. This means that these headings are not clear or descriptive for users of assistive technology.

This fails:

WCAG 1.3.1 Info and Relationships

WCAG 2.4.6 Headings and Labels

Missing headings in dialogs

The headings in the 'Dyslexia helper' and 'Search' dialogs are not programmatically tagged as headings. This means it may be difficult for assistive technology users to understand the structure and purpose of the content in these dialogs.

This fails WCAG 1.3.1 Info and Relationships.

Missing headings in page content

Some content doesn't have a visual or programmatic heading. This means that it can be difficult for all users to understand the structure and purpose of this content.

This fails WCAG 1.3.1 Info and Relationships.

Heading level

Some headings are tagged with the wrong programmatic heading level. This means the HTML structure of the content on some pages does not match the visual structure of the content. Because of this, screen readers might not read the content in the correct order.

This fails WCAG 1.3.1 Info and Relationships.

Instructions that rely on sensory characteristics

Some instructions rely on the user being able to perceive the shape, colour, or position of the content. This means that the instructions are not understandable for users who are blind or have low vision.

This fails WCAG 1.3.3 Sensory Characteristics.

Button labels or instructions

The programmatic labels for some buttons and links do not accurately describe their purpose. This may make it difficult for assistive technology users to understand their purpose and how they should expect to interact with the content.

This fails:

  • WCAG 1.3.1 Info and Relationships
  • WCAG 2.5.3 Label in Name
  • WCAG 3.3.2 Labels or Instructions
Lists

On the e-learning course home page, items in the section menu are programmatically labelled as list items. The menu itself is not labelled as a list. This means it may be difficult for assistive technology users to navigate this content.

This fails WCAG 1.3.1 Info and Relationships.

Focus indicators

The focus indicator used on some elements does not have sufficient colour contrast. This means it can be difficult for people using a keyboard to navigate to see where they are on the page.

This fails:

  • WCAG 1.4.1 Use of Colour
  • WCAG 1.4.11 Non-text Contrast
Colour as meaning

In the progress level dialog, each section label has a coloured bar next to it. The colour of the bar changes to indicate whether the user has completed that section. There is no text to explain to users what the different coloured bars mean. This means users may not be able to understand the information these coloured bars represent.

This fails WCAG 1.4.1 Use of Colour.

Enlarging content

When enlarged:

  • Some text is wider than the browser window, meaning users have to scroll horizontally to view all of the text
  • Some text overlaps other content on the page, meaning users cannot read this text or understand its relationship to other content on the page
  • Some text is cut off, meaning users cannot see all of the text

This means users with low vision who requirement text enlargement may not be able to read this content.

This fails:

  • WCAG 1.4.4 Resize Text
  • WCAG 1.4.10 Reflow
Text spacing

When text spacing is increased, some text is cut off. This means users who need to adjust text spacing to make text easier to read cannot access this information.

This fails WCAG 1.4.12 Text Spacing.

Page titles

Some pages don't have pages titles that accurately describe the content or purpose of the page. This means it can be difficult for users who are blind or have low vision to identify content when they have multiple web pages open.

This fails WCAG 2.4.2 Page Titled.

Focus order and visible focus

On the e-learning course home page, there is a visually hidden element. This element can be accessed when using a keyboard or assistive technology to navigate the website. Because this element is not visible, there is not visible indicator to show when the element is in keyboard focus. Activating the element (pressing enter or return on the keyboard when it is in focus) does not trigger any discernible action or event.

This fails:

  • WCAG 2.4.3 Focus Order
  • WCAG 2.4.7 Focus Visible
Link purpose

On the e-learning course home page, items in the section menu function as links but they do not appear in the HTML as links. This means that some assistive technologies do not identify them as links. Because of this, some assistive technology users may not understand that these items are links.

This fails WCAG 2.4.4 Link Purpose (In Context).

Visually hidden alert

The home page includes a visually hidden alert to inform assistive technology users when the page is loaded. This HTML for this alert includes an invalid value. This means assistive technology might ignore this attribute or respond to it in an unexpected way.

Because of this, assistive technology users might not be able to access the information in the alert.

This fails WCAG 4.1.2 Name, Role, Value.

Instructions that contain technical language

Some interactive elements include visually hidden instructions to help assistive technology users understand how to interact with those elements. These instructions contain technical terminology. This means users it may be difficult for assistive technology users to understand the instructions.

This fails WCAG 3.3.2 Labels or Instructions.

Preparation of this accessibility statement

This statement was prepared on 17 February 2025. The statement was last reviewed on 17 February 2025. 

The website and the e-learning course were last tested in February 2025. Norfolk County Council's Digital Customer Experience Team carried out the test. 

We tested:

We did this using automated and manual tests. We used: 

  • Accessibility Insights for Web browser extension
  • Browser developer tools
  • Web Developer browser extension
  • Stylus browser extension
  • Colour Contrast Checker browser extension
  • NVDA screen reader

We used a sample-based approach to auditing, based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).

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