Gas leak or loss of gas supply

If there is a gas leak, call the National Gas Emergency Service on 0800 111 999 immediately.

If the leak is inside:

• Open doors and windows to let the gas out and fresh air in
• Turn off the gas at the mains tap: How to find your gas meter and turn off the gas supply (Cadent Gas)
• If the gas leak is in a cellar or basement, do not enter - evacuate the building instead

Don't do anything that could put you in more danger:

• Don't turn any power or light switches on or off
• Don't light any sort of flame - even if the gas leak is outside
• Don't use any appliances that could cause a spark

Follow Cadent Gas' guidance on what to do if you smell gas.

Make a plan and get emergency supplies

Create a household emergency plan and prepare a grab-bag of essential supplies.

Let services know you need extra support

If you or a family member are vulnerable, check if you are eligible to sign up to your gas providers' Priority Services Register.

Signing up to a Priority Service Register (PSR) lets your supplier know that you need extra support. It will help them identify customers that have extra communication, access, or safety needs during a gas outage.

Contact your supplier or check if you are eligible on the Priority Services Register website.

Get your gas boiler serviced

Get your heating system serviced every year to keep it working safely and efficiently. Make sure it is serviced by a Gas Safe registered engineer.

Use Norfolk Trusted Trader for find gas engineers

Find or check an engineer on the gas safe register

Prepare a back-up heating source

If you lose gas for a long period of time, having an alternative way to heat one or two rooms can make the situation easier.

Make sure you follow safety advice for using portable heaters from Norfolk Fire and Rescue Service.

Understand the issue

Talk to your neighbours to see if they have also lost their gas supply. Knowing if others are affected will help you know what to do next.

Report gas issues

To report poor gas pressure or loss of gas supply, contact your gas supplier. Their phone number can be found at the top of your energy bill, or use the Find My Supplier service to check using your post code.

For gas appliance and boiler issues and problems, contact a Gas Safe registered engineer:

Use Norfolk Trusted Trader to find gas engineers

Find or check an engineer on the gas safe register

Check on vulnerable members of your community

Visit neighbours and family members who are elderly or disabled to make sure they are ok. Encourage them to stay warm with extra layers and blankets.