Loss of water supply
Preparing for loss of water, and what to do if your water supply is disrupted.
How to prepare for loss of water supply
Know where to get advice and report a problem
You can get advice and report problems with your water supply on your supplier's website.
Find your supplier on the Water UK website
If you have a private water supply, check with your local district council for the latest guidance. Find your local district council on GOV.UK.
Let services know you need extra support
If you or a family member are vulnerable, check if you are eligible to sign up to your water supplier's Priority Services Register.
Signing up to a Priority Services Register (PSR) lets your supplier know that you need extra support if there are issues with your supply.
Check if you're eligible on the Priority Services Register website, or contact your water supplier:
Anglian Water Priority Services
Essex and Suffolk Water Priority Services
Make a plan and get emergency supplies
Create a household emergency plan and prepare a grab-bag of essential supplies.
Keep a supply of bottled water
Consider keeping a supply of bottled water in your home so that you have access to water you know is safe to drink in an emergency.
What to do if your water supply is disrupted
Understand the issue
Talk to your neighbours to see if they also have a problem. Knowing if others are affected will help you know what to do next.
Check and report the issue
You can check and report issues with your water supply on your suppliers website:
Check or report an issue to Anglian Water
Check or report an issue to Essex and Suffolk Water
To report blocked drains, flooding, or leaks call Anglian Water's Operations Team on 03457 145 145.
Follow advice from the experts
Always follow advice from emergency services and local authorities.
You can also get advice from your water supplier. This includes what to do if you have no water or your water is contaminated.
Drinking water advice from Anglian Water
Water advice from Essex and Suffolk Water
Check on vulnerable members of your community
Visit neighbours and family members who are elderly or disabled to make sure they are ok. Check whether they are on their supplier's Priority Services Register:
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